Returns and exchanges

We want every order to arrive right at your store. If something isn't as expected, contact our team: every exchange starts with our customer service.

How to request

Contact us on WhatsApp (11) 94553-7477 or by email at [email protected].
Send the order number, a description of the problem and photos of the product and the packaging.
Wait for instructions. Do not send products back without talking to us first: our team will tell you how and where to send them.

When we exchange

Damage in transit

Open or damaged packaging: refuse the delivery and write down the reason on the delivery receipt. Damage noticed after receiving: let us know within 48 hours, with photos.

Wrong or missing product

Received a product different from your order, or an item is missing? Let us know with the order number and photos. We will correct the shipment.

Manufacturing defect

Products are covered against manufacturing defects within the periods established by law. Once the defect is confirmed, we resolve it with an exchange, repair or refund, as appropriate.

Returns without defects: we do not accept returns of products without defects. So please check sizes, colors and quantities before placing your order; if in doubt, talk to us.

Good to know

Damage caused by misuse, improper installation or natural wear is not covered by the warranty.
When there is a refund, it is made using the same payment method used for the order.

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